When you create your account, you will be prompted to establish multi-factor authentication. This resource provides a step-by-step guide to set this up.
Option 1: Mobile App Installation (Recommended)
Step 1: To establish the multi-factor authentication, first download one of the following free applications to your mobile device:
- FreeOTP
- Google Authenticator
- Microsoft Authenticator
Step 2: Open the app and select “+” or “Add” button near top right corner of Accounts tab.
Step 3: Select “Work or School Account” and then “Scan QR Code”:
Step 4: Aim phone at QR code on “Mobile authenticator setup” screen and follow steps.
Step 5: The new account will appear in the application. When you navigate to the new account, you will see a 6-digit passcode. Type that passcode into the “One-Time Code” field on the “Mobile authenticator setup” screen and submit.
Step 6: You’ll be taken into your account if successful.
Step 7: On future login attempts, after successful login, follow step 5 and 6 to perform the multi-factor authentication and log-in.
Option 2: Browser Extension
Step 1: When you log-in, you will see the mobile authenticator setup page:
Step 2: Go to https://authenticator.cc/ and select browser to install extension.
Step 3: Add extension by selecting “Add to [browser].”
Step 4: Confirm extension installation.
Step 5: Select authenticator extension and select scan QR code feature (3).
Step 6: Scan QR code. Make sure the entire QR code is selected.
Step 7: Select authenticator extension again, copy TOTP code, paste into registration form and submit.
If you need support, you can contact the Get Covered Illinois Assister & Broker Support Team at 1-866-349-7579 for assistance.