Generally, a customer reported as deceased because a credit bureau, a credit card company, a bank, or the Social Security Administration made a typo or had a computer glitch. The error gets attached to your social security number and is reported to Get Covered Illinois when we verify your information with the Social Security Administration.
If this is indeed an error, please complete the following steps:
1. Contact Social Security to report that this person was identified as deceased by mistake. You can visit
socialsecurity.gov, go to your local Social Security office, or call Social Security at 1-800-772-1213 (TTY: 1-800-325-0778).
2. Notify Get Covered Illinois of the mistake by taking the following actions:
- Call the Get Covered Illinois Customer Assistance Center at 1-866-311-1119 to report that you were identified as deceased in error.
- Provide a signed and dated declaration or affidavit from the affected individual or an authorized representative stating that the affected individual is not deceased and that the information provided is true and correct to the best of the affected individual's knowledge. When mailing the signed statement, please also include your Application ID, which would be included on your eligibility notice you received from Get Covered Illinois.
All documentation should be mailed to:
Get Covered Illinois Customer Assistance Center
P.O. Box 804058
Chicago, IL 60680
Also See:
How do I submit documents to Get Covered Illinois?