When creating a customer account to apply for coverage through Get Covered Illinois the customer will be prompted to verify their identity. This verification can often times be validated by using a Remote Identity Proofing (RIDP) automated service. If identity proofing is successful via the automated service, the application process can continue. If the customer's identity is unable to be verified, the customer will be prompted to try again later. They may return to the application at a later time to submit their information to an automated service or choose to proceed with "Manual Verification".
If Manual Verification is chosen, the customer will need to upload documentation to verify their identity. The customer should upload one of the document types listed to proceed with manual verification. Their document will be reviewed, and the results of the identity verification will be sent to their secure inbox.